Yesterday I posted a podcast on Why Netflix Failed As A Social Business. Today’s podcast with Dr. Natalie continues the discussion.
The podcast starts to lay the explanatory groundwork for what makes a social business.
(If you want to watch/listen to the full discussion rather than an excerpt, you can download the file here. Select Episode 1 - The Proimse of Social CRM, part 1.)
Now, here is today's podcast...