GroupSwim released version 6.1 - Cool beans!

GroupSwim, developer of social software for business, released a version 6.1 of their nifty collaboration and community software suite last week.  The platform just keeps getting better and better.

Intellicore Design Consulting is also a GroupSwim partner.  For those of you who are new to GroupSwim, Gartner selected the developer as one of its Cool Vendors in Social Software for 2009. 

We likey GroupSwim for a lot of collaborative communication reasons and you can read more here.  Add to that list, the following new functionality is:

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Social CRM solution – The integration of social media with traditional CRM

Social CRM (SCRM), sometimes known as CRM 2.0, goes beyond traditional CRM to incorporate social media into the capture of customer relationship information.

A SCRM tool set is intended to help folks within a company deepen their business relationships collecting actionable intelligence from your social channels to help propel your business.

Examples of social channels can span anything from your own community sites to Facebook to Twitter and beyond.

I prepared the slide presentation below to give you insight into Intellicore Design Consulting’s vision for a SCRM solution (and a copy of the presentation is also available under our Resources section).

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How communication styles impact collaboration

I love my mother but some conversations with her drives me crazy.  She needs to explain everything is in excruciating detail, even when I get it, or she provides me with such a minutia of detail that I lose sight of her point.  She can take 5 minutes what it takes me 15 seconds to convey.

The reason?  She and I have conflicting communication styles that require us to work hard to adjust for each others.

While that’s a personal example, variations in communication styles directly impact in the business world and on the ease of collaboration within a group.

There are four primary styles of communication.  Different folks have variable names for them but I playfully call the styles Airheads, Firebrands, Waterways, and Earthworks. Let’s explore how each style is conveyed and the stylistic impacts on social media and internal collaboration.

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Group management in GroupSwim solutions

GroupSwim solutions, our most favorite on-demand social software, offer role-based permissions for members and unlimited groups so it’s fabulous method to foster online collaboration and communication, with privacy levels to match.

How do I group thee in GroupSwim?

Let me count the ways.

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Pooling knowledge the GroupSwim way

Yesterday we announced our new partnership with GroupSwim.  Today let’s do a bit of splashing around so you can see why we’re flipping with excitement about their collaboration and community solutions.

The GroupSwim focus is on the B2B and small- to medium-sized market.  At present, the feature functionality of its solutions centers on:

  • Wikis,
  • Discussions, and
  • File sharing. 

Intellicore Design Consulting is just gearing up our own value-add development around GroupSwim but for right now, let's just look at GroupSwim as a standalone solution...

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