Focus Roundtable–The Promise of Social CRM, pt 2

Yo ho! This Wednesday, Dr. Natalie and I will continue our Focus Roundtable discussion on The Promise of Social CRM, part 2. This will be week 2 of our 10-week Simplifying Social Business series.

This week, we’ll talk about:

  1. Strategic value of social data.
  2. How Social CRM emulates the human approach.

And we have at least 2 dandy case studies to share. Join us!


Update (9/29/11):

If you missed the roundtable today, you can listen to the recording

We had a great turnaround and lots of good engagement. Can't wait until next week!